Privacy policy

At Nordic Well Group, we value your security and privacy. Here you can read about what information we collect, why we do it, and how we use it – all to provide you with the best possible experience when you shop with us.

When you visit nodicwellgroup.com, we process your personal data in accordance with applicable rules. We encourage you to take a moment to review this policy so you know how we protect your data.

We are the data controller – how can you contact us?

Nordic Well Group
Energivej 4, 6700, Esbjerg
CVR no.: 32782787
Email: kundeservice@nordicwellgroup.dk

Nordic Well Group is responsible for the processing of personal data. If you have any questions regarding our processing of your personal data, you are always welcome to contact our GDPR responsible person at kundeservice@nordicwellgroup.dk.

Your personal data

We process your personal data in different ways depending on the type of contact, relationship, and purpose. Read more below about the different types of processing.

Visits to our website

Purpose

When you visit our website, we collect information about visitors’ behaviour in order to deliver personalised ads, optimise the website and user experience, if you give your consent in the cookie banner. This information is primarily statistical. If consent is not given, your personal data will only be processed via cookies that are essential for the basic functions of the website (technically necessary).

Legal basis for processing

When we process the collected personal data for marketing, statistical, or functional purposes, this is based on the consent provided through the cookie banner, cf. the General Data Protection Regulation (GDPR), Article 6(1)(a). If consent is not given, your personal data will be processed on the basis of Nordic Well Group’s legitimate interest in delivering the website content to you as a user, cf. GDPR Article 6(1)(f).

Categories of personal data

The collected information includes aggregated website traffic, referral sources, visit time, most visited page, device, operating system, country, and browser. In addition, the IP address is collected in anonymised form in order to determine the number of unique visitors to the website.

Recipients of personal data

We share the information with our data processors in connection with, for example, hosting the website. In certain cases, your personal data is disclosed to third-party providers through cookies. You can read more about this processing in our cookie policy.

Storage of personal data

The collected information is stored solely for the purposes to which you provide your explicit consent. You can read more about the specific retention periods in our cookie policy.

Automated decisions and profiling

The collected information is neither used for profiling nor for making automated decisions. Profiling means automated processing of personal data with the purpose of evaluating or predicting personal aspects, such as behaviour, preferences, or financial circumstances.

Transfers to recipients in third countries

In some cases, it may be necessary to transfer your personal data to recipients in countries outside the EU, including countries without equivalent data protection laws. Such transfers will only take place when necessary for the purposes mentioned in this personal data protection statement, or as required by applicable law. The transfers take place only as a consequence of using our data processors in order to provide our services and products.

We take appropriate measures to ensure that your personal data is adequately protected during such transfers. Your information will mainly be processed in countries where the European Commission has issued an adequacy decision regarding the level of protection. If your information is transferred to third countries without an adequacy decision, Standard Contractual Clauses approved by the European Commission are used. You can contact us at kundeservice@wellvita.dk for a copy of these.

Consent

If you wish to withdraw your consent or object to our processing of your personal data, please contact us at kundeservice@wellvita.dk.

Please note that withdrawal of your consent does not affect the lawfulness of processing carried out before the withdrawal. It also does not affect the processing of your personal data based on another lawful basis, such as compliance with legal obligations or the pursuit of legitimate interests.

Your rights

Under the GDPR, you have a number of rights in relation to our processing of information about you:

  • Right of access (insight): You have the right to access the information we process about you, as well as a number of additional details.

  • Right to rectification (correction): You have the right to have inaccurate information about you corrected.

  • Right to erasure: In very special cases, you have the right to have information about you deleted before the time when our general deletion would normally take place.

  • Right to restriction of processing: In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to restriction, we may in the future only process the data – apart from storage – with your consent, or for the establishment, exercise, or defence of legal claims, or to protect a person or important societal interests.

  • Right to object: In certain cases, you have the right to object to our otherwise lawful processing of your personal data.

Finally, we are obliged to inform any recipient to whom the personal data has been disclosed about any rectification, erasure, or restriction of processing, unless this proves impossible or involves disproportionate effort. We will inform you of who has received a copy of the personal data if you request it.

If you wish to exercise these rights, please contact us. See the contact details above.

Complaints

If you wish to submit a complaint about our processing of personal data, please send an email with details of your complaint to the email address stated in this privacy policy. We will process the complaint and get back to you.

You also have the right to complain to the Danish Data Protection Agency (Datatilsynet) about Nordic Well Group’s processing of your personal data.

For further information on how to complain to Datatilsynet, please refer to Datatilsynet’s website: www.datatilsynet.dk.